A Live Call Center That Drives Results

When it comes to growing your home services business, every lead matters. At Springs Connect, we provide industry-leading live call center solutions designed to maximize lead conversion and appointment setting. Our 24-hour call center ensures that businesses never miss a sales opportunity, even after hours. Whether you need lead generation services, lead nurturing services, or appointment setting services, our team seamlessly integrates with your call center and sales processes to drive success.

Pay for Performance

Unlike traditional call centers that charge flat rates regardless of results, Springs Connect operates on a pay-for-performance model. This means you only pay for successfully scheduled and qualified appointments. Our unique approach ensures that every dollar you invest in our services contributes directly to your bottom line. We focus on results, not just activity—so you can trust that your investment is yielding real, tangible benefits.

Your Partner in Lead Nurturing & Appointment Setting Services

As your live call center partner, we help your businesses capture and convert more leads, all while maintaining a seamless customer experience. Here’s why businesses choose us:

24/7 Availability

We offer round-the-clock coverage, ensuring your business never misses a lead, even on weekends and holidays. Many home service businesses operate outside standard hours, such as those that provide emergency services, and our dedicated agents are always ready to respond. Whether it’s an urgent service request or a routine inquiry, our team ensures timely and professional customer engagement at all hours.

Comprehensive Services

From lead generation services to lead nurturing services, we handle every aspect of customer interaction. We assist with inbound and outbound calling, appointment scheduling, follow-ups with past leads, and re-engagement strategies. By managing these touchpoints, we help businesses increase conversion rates and maintain strong customer relationships.

Decades of Experience

With over 45 years of combined industry expertise, we understand the nuances of home service sales and customer engagement. Our knowledge allows us to craft effective outreach strategies, ensuring that businesses maximize their sales potential with each customer interaction.

Extensively Trained Team

Our call center professionals undergo rigorous and continuous training to deliver top-tier customer service. We ensure that every representative is knowledgeable about the industries we serve, allowing for meaningful and effective customer conversations that drive conversions.

Nationwide Coverage

Springs Connect serves businesses across the U.S. and Canada. Whether you operate in a single market or multiple regions, our team is equipped to handle your customer interactions with consistency and professionalism, ensuring brand representation that aligns with your business values.

Compliant Professionals

Compliance is a top priority for us. We adhere strictly to industry regulations and best practices, ensuring that every call is conducted ethically and legally. Our compliance record is spotless, giving businesses peace of mind when partnering with us.

CRM Integration

We work directly within your existing CRM system, eliminating the need for additional dashboards or software. This seamless integration allows for real-time updates, immediate lead response, and efficient appointment scheduling—all within the systems you already use.

Industry-Specific Expertise

Springs Connect specializes in the home services sector. Our deep understanding of this industry allows us to customize our approach, ensuring our outreach resonates with homeowners and results in more booked appointments.

Custom Scripts

Every business is unique, which is why we develop tailored scripts that align with your brand voice and service offerings. This customization ensures that our calls sound natural, professional, and effective in engaging your target audience.

A Seamless Extension of Your Call Center

At Springs Connect, we don’t replace your call center—we enhance it. Our team collaborates closely with your internal staff to provide additional support, especially during peak hours, after hours, and weekends. By working within your existing systems, we maintain a seamless customer experience while increasing your ability to capture and convert leads.

Our services are fully customizable, ensuring that we meet your business's specific needs. Whether you require full-service appointment setting or targeted lead follow-ups, we function as an integrated part of your sales strategy.

Learn More About Our Live Call Center

Ready to take your lead conversion to the next level? Contact Springs Connect today to learn more about how our live call center can support your business and drive more appointments. Let us help you capture every opportunity and grow your customer base.