Call Center Services | Springs Connect

We Breathe New Life Into Your Old Leads

Call Center Services Tailored to Your Business

Running a successful home services business requires more than just quality work—it requires effective customer communication. Many businesses struggle with missed calls, unresponsive leads, and lost opportunities due to limited resources. Without a dedicated team to manage incoming inquiries, follow up on potential leads, and re-engage past customers, valuable revenue can slip through the cracks.

Springs Connect provides expert call center services that ensure businesses never miss an opportunity. Acting as an extension of your call center and support team, we specialize in live customer support services, inbound and outbound call handling, rehashing and resetting leads, and after-hours availability. Our 24-hour call center coverage guarantees that businesses stay connected to potential customers at all times, maximizing conversions and revenue.

Pay for Performance

You only pay when we set a qualified appointment. There are no monthly fees or long-term contracts.

Comprehensive Call Center Services

Inbound Calling

Our inbound call services ensure that potential customers always reach a live representative. Whether a customer is calling with a question, requesting a quote, or in need of immediate assistance, our team is trained to provide a seamless and professional experience. By handling calls promptly and efficiently, we help businesses improve customer satisfaction and capture more sales opportunities.

A woman working in call center with her supervisor.

Outbound Calling

Proactive customer engagement is essential for growing a business. Our outbound call services focus on generating new leads, setting appointments, and following up on inquiries. By reaching out to potential customers, we help businesses increase conversions and book more jobs. Our trained professionals represent your company with professionalism, ensuring that every interaction leaves a positive impression.

Rehashes

Not every lead converts immediately, but that doesn’t mean they’re lost forever. Our rehashing services follow up with customers who previously showed interest but didn’t move forward. We engage these prospects with targeted messaging and personalized conversations, increasing the chances of converting them into paying customers. By keeping your business top of mind, we help maximize your sales potential.

Resets

Old leads that never resulted in an appointment can still be valuable. Our reset services focus on revisiting past leads that may have gone cold. By reaching out with new offers, updated information, or personalized follow-ups, we give businesses a second chance to convert these prospects. Our strategic approach ensures that no opportunity is wasted.

Past Customer Calls

There is no better lead than a customer that has already been sold something from your company. Springs Connect has unparalleled expertise in scripting and calling, enabling us to turn your previous customer list into a powerful sales tool while minimizing your marketing costs.

A man, seated at a desk in a modern office, is engaged in a conversation via a headset at night.

After-Hours

Customers don’t always call during regular business hours, which is why our 24-hour call center is available to answer calls at any time. Whether it’s late at night, over the weekend, or during a holiday, our live customer support services ensure that every call is answered promptly. This is especially beneficial for home services businesses that handle emergency repairs or urgent customer requests.

A person working on the laptop checking internet speed.

Fresh Internet Leads

Speed is crucial when handling online leads, as potential customers often contact multiple businesses at once. Our team reaches out to fresh internet leads within seconds, increasing the likelihood of converting them into appointments. Whether leads come from HomeAdvisor, Modernize, or other online sources, we make immediate contact to keep your business ahead of the competition.

Live Transfers

If you need brand new appointments, Springs Connect will send exclusive “live transfers” to your office. By partnering with marketing companies, we transfer interested parties right to your office by introducing the customer, address, and what product they are looking for as well as the customer looking to schedule an appointment where both homeowners will be there for at least 60-90 minutes.

Much More Than Just a Call Center

Clients choose Springs Connect because we go beyond traditional call center services. Unlike generic answering services, we actively qualify leads, set appointments, and provide strategic customer engagement. Our live customer support services ensure that every caller speaks with a real person, improving customer trust and increasing conversion rates.

Why Choose Springs Connect?

Customized Live Customer Support Services to Grow Your Business

At Springs Connect, we customize our approach for each client, working closely to understand their business goals, service offerings, and customer engagement needs. Our team integrates directly into existing CRM systems, allowing for seamless communication and appointment setting. We develop tailored scripts and processes that align with each business’s brand and customer expectations.

By continuously refining our approach, we help businesses optimize their sales funnel and improve long-term customer relationships.

Learn About Us

Five-Star Reviews

Client Testimonials

We’ve helped businesses in the home services industry generate millions of dollars in sales, and we can do the same for you. See what our clients have to say about working with us.

"We have relied on Springs Connect for over a decade. We were able to make bold choices and scale our business because of what they have contributed. The consistency and multiple functions that Springs provides is a key reason for our success. We are fortunate to have them fighting for us but most remarkably they are as much a part of our team as we are part of theirs."

Home Fix Custom Remodelers

Tampa, FL

"Woodbridge Home Solutions has been working with Springs Connect for many years now, and they’ve been an invaluable partner in helping us convert our old leads into home improvement appointments. In addition to working our old database they also excel in converting rehash, previous customers, and reschedules to fill immediate openings. Their team is consistently professional, responsive, and knowledgeable, and they’ve truly become an extension of our own. It’s been a fantastic partnership, and we look forward to continuing our collaboration for many years to come!"

Woodbridge Home Solutions