Live Call Answering Services to Help You Maximize Every Sales Opportunity
Springs Connect is more than just a call center—we are an extension of your sales, marketing, and call center teams, specializing in live call answering services, lead nurturing, and appointment setting for home services businesses.
We ensure you never miss a potential customer by handling inbound and outbound calls, re-engaging past leads, and providing 24/7 coverage when needed. With seamless CRM integration and real-time appointment scheduling, we qualify leads and set high-quality appointments to help your business grow. The best part? You only pay when we set a qualified appointment!
Backed by more than 45 years of industry experience, we help businesses across the U.S. and Canada turn leads into revenue.
Boost Appointments With Seamless Call Center & CRM Integration
Seamless Integration with Your Call Center & CRM Springs Connect works alongside your existing call center, not in place of it. Our team collaborates with your staff to increase appointment volume and maximize every opportunity. With direct CRM integration, we operate within your systems—checking calendars, setting appointments, and handling confirmations in real time. No separate dashboards or extra steps—just a smooth, efficient extension of your team, ensuring you capture and convert more leads without disrupting your current workflow.
Inbound Calling
Our inbound call services ensure that potential customers always reach a live representative. Whether a customer is calling with a question, requesting a quote, or in need of immediate assistance, our team is trained to provide a seamless and professional experience. By handling calls promptly and efficiently, we help businesses improve customer satisfaction and capture more sales opportunities.
Outbound Calling
Proactive customer engagement is essential for growing a business. Our outbound call services focus on generating new leads, setting appointments, and following up on inquiries. By reaching out to potential customers, we help businesses increase conversions and book more jobs. Our trained professionals represent your company with professionalism, ensuring that every interaction leaves a positive impression.
Rehashes
Not every lead converts immediately, but that doesn’t mean they’re lost forever. Our rehashing services follow up with customers who previously showed interest but didn’t move forward. We engage these prospects with targeted messaging and personalized conversations, increasing the chances of converting them into paying customers. By keeping your business top of mind, we help maximize your sales potential.
Resets
Old leads that never resulted in an appointment can still be valuable. Our reset services focus on revisiting past leads that may have gone cold. By reaching out with new offers, updated information, or personalized follow-ups, we give businesses a second chance to convert these prospects. Our strategic approach ensures that no opportunity is wasted.
Past Customer Calls
There is no better lead than a customer that has already been sold something from your company. Springs Connect has unparalleled expertise in scripting and calling, enabling us to turn your previous customer list into a powerful sales tool while minimizing your marketing costs.
After-Hours
Customers don’t always call during regular business hours, which is why our 24-hour call center is available to answer calls at any time. Whether it’s late at night, over the weekend, or during a holiday, our live customer support services ensure that every call is answered promptly. This is especially beneficial for home services businesses that handle emergency repairs or urgent customer requests.
Fresh Internet Leads
Speed is crucial when handling online leads, as potential customers often contact multiple businesses at once. Our team reaches out to fresh internet leads within seconds, increasing the likelihood of converting them into appointments. Whether leads come from HomeAdvisor, Modernize, or other online sources, we make immediate contact to keep your business ahead of the competition.
Live Transfers
If you need brand new appointments, Springs Connect will send exclusive “live transfers” to your office. By partnering with marketing companies, we transfer interested parties right to your office by introducing the customer, address, and what product they are looking for as well as the customer looking to schedule an appointment where both homeowners will be there for at least 60-90 minutes.
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